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临商银行市中金华支行为老年人提供便捷化支付服务

2022-06-27 18:12作者:综合来源:华财网

为满足老年人支付服务需求,提升支付服务适老化程度,践行爱老助老的社会责任,为老年人提供更周全、更贴心、更直接的便捷化支付服务,让老年人更好共享支付服务市场创新发展成果。金华支行于3月份采取多种形式为老年人提供便捷化服务。

一是开通绿色通道。全面开通针对老年人支付服务的“绿色通道”,利用低柜柜员相对灵活的岗位性质,加强岗位联动和内部沟通,大堂经理及厅堂营销人员熟练掌握老年人及特殊客户群体业务办理流程,为老年客户提供必要的业务咨询和协助服务。二是提供上门服务。成立“移动厅堂服务队”,针对年龄较大、行动不便等特定老年人群体,在风险可控前提下,开展“点对点”上门服务。

市中金华支行:史思源

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